FREQUENTLY ASKED QUESTIONS
PURE FORMULAS, TRUSTED RESULTS — ALWAYS.
Rooted in years of skincare expertise, we craft formulas that are clean, gentle, and scientifically backed. Every product is designed to deliver visible results without compromising your skin or the planet.
ORDERS
PRODUCT INFORMATION &
CUSTOMIZATION
How are my cosmetics packaged and shipped?
All orders are carefully packed to preserve product quality and freshness. We use eco-friendly, recyclable materials, and offer standard or express shipping options at checkout.
What is the estimated delivery time for my order?
Delivery times vary by region. Within Europe and the Middle East, orders typically arrive within 3–5 business days. International shipping may take up to 10 days.
Can I customize a gift set or bundle?
Absolutely! You can build your own gift box by selecting preferred products, packaging, and a personalized note at checkout.
Are your ingredients ethically sourced?
All our formulas are made with responsibly sourced, cruelty-free ingredients — ensuring purity and care for both your skin and the planet.
Are your products suitable for sensitive skin?
Yes. Our dermatologically tested formulas are free from parabens, sulfates, and synthetic dyes, making them ideal even for delicate skin.
Can I choose fragrance-free options?
Of course. Many of our skincare products are available in fragrance-free versions for those who prefer a minimalist routine.
DELIVERY
Shipping, Delivery,
& Tracking
How do I care for my skincare products?
Store products in a cool, dry place away from direct sunlight. Keep lids tightly closed after each use to preserve freshness and maintain formula integrity.
How should I clean my beauty tools or applicators?
Wash makeup brushes and applicators weekly using mild soap and warm water. Allow them to air dry completely before reuse to prevent bacterial buildup.
Do your products have an expiration date?
Yes. Each item includes a PAO (Period After Opening) symbol that indicates how long it remains effective after opening — typically 6 to 24 months depending on the formula.
Are your products covered by a warranty?
We stand behind the quality of every product. If you receive a damaged or defective item, contact our support team within 7 days for a free replacement or refund.
Can I return or exchange opened products?
For hygiene reasons, opened cosmetic items cannot be returned. However, we accept returns on unused products within 14 days of delivery.
RETURNS
Care, Maintenance,
& Warranty
How do I care for my upholstered furniture?
Regular vacuuming and using a fabric protectant will help keep your upholstery in excellent condition. We provide detailed care instructions with each product.
How should I clean my wooden furniture?
Dust regularly and clean with a soft, damp cloth. Avoid harsh chemicals to maintain the wood’s natural finish.
Are there warranties on your furniture?
Yes, we offer warranties on most products. Warranty details are provided on each product page.
Can I order replacement parts for my furniture?
Replacement parts can be ordered for select items. Contact us for information on availability and pricing.
What if I have a specific question about the furniture that isn’t listed here?
Our customer service team is happy to help. Please reach out to us directly for any questions or special requests.
WARRANTY
Returns, Exchanges,
& Additional Support
Can I return or exchange a cosmetic product after purchase?
Yes, unopened and unused items can be returned within 14 days of delivery for a full refund. Please ensure the product is in its original packaging and condition.
What if I experience an allergic reaction?
If you experience any irritation or reaction, stop using the product immediately and contact our customer care team. We’ll guide you through our replacement or refund process.
Are the shades and colors on your website accurate?
We strive to display product colors as accurately as possible. However, variations may occur due to screen settings or lighting. You can refer to our swatch guide for better comparison.
How long does the refund process take?
Once your return is received and inspected, refunds are processed within 5–7 business days. You’ll receive an email confirmation once it’s completed.
Do you offer bulk or professional discounts?
Yes! Certified makeup artists, salons, and spas can apply for our Professional Program to receive exclusive pricing and early access to new collections.
STILL GOT QUESTIONS?
LET’S CREATE SOMETHING
BEAUTIFUL TOGETHER
Rooted in over three decades of skin expertise, we combine time-honored botanicals with modern science to craft skincare that’s honest, effective, and kind to both your skin and the planet.
